RGA required for return of products shipped in error. Matco Tools reserves the right to make periodic changes in construction or tool design at any time. All Rights Reserved. Learn how Tool Boxes & Storage can make your job easier and save you time. All Rights Reserved. Professional mechanics and auto techs #1 trusted source for automotive repair tools. MATCO also cannot accept responsibility for results of using tools incorrectly or using tools which have been improperly repaired or maintained. Liability: Matco cannot accept the responsibility for the results of using tools which have been abused or badly worn. To return a product through matcotools.com you must first Register as a user. The purchaser may have other rights which vary from state to state or outside the United States of America. Minnesota state franchise registration number F-2705. 2020 Matco Tools Corporation. We are committed to building a reputation for customer service that meets the standards of quality we have earned with our tools. Matco, or one of its authorized representatives, will, at Matco's option, repair, or replace, any tool or part bearing the MATCO name, without charge, if the defective or malfunctioning tool or part is returned to Matco or one of its authorized representatives. Under no circumstances shall Matco be liable for any special, incidental, or consequential damages. *Excludes orders over 150 lbs.This information is not intended as an offer to sell, or the solicitation of an offer to buy, a franchise. As a result of both considerations, Matco has structured our warranty policies and product guarantees accordingly. Return Goods Authorization (RGA) required for return. *Excludes orders over 150 lbs.This information is not intended as an offer to sell, or the solicitation of an offer to buy, a franchise. Matco Tools offers the best customer care in the industry. To return a product through matcotools.com you must first Register as a user. This Warranty is null and void if the customer, or any other person other than an authorized representative of Matco, has made any attempt to service or modify the tool prior to its return to Matco under this Warranty. Over time, Matco's hand tools and service equipment have earned a reputation for world-class quality, superior workmanship, and professional-grade durability. We are committed to building a reputation for customer service that meets the standards of quality we have earned with our tools. Currently, the following states regulate the offer and sale of franchises: California, Hawaii, Illinois, Indiana, Maryland, Michigan, Minnesota, New York, North Dakota, Oregon, Rhode Island, South Dakota, Virginia, Washington, and Wisconsin. An offer is made only by Franchise Disclosure Document (FDD). 2020 Matco Tools Corporation. An offer is made only by Franchise Disclosure Document (FDD). These tips are provided only as a convenience to our customers and we in no way imply that it is a complete list of all tool safeguards and precautions. If products shipped in error are not received by Matco within 2 weeks of notification, customer will be charged for value of products shipped. Safety Tips: Matco encourages tool safety and proper tool use. Return Policy * 30-Day Risk FREE return for refund or replacement If you are not 100% satisfied with your returnable items, return the product for a refund. Once registered and logged in, returns can be processed and a Return Good's Authorization (RGA) can be accessed through the Your Account link in the upper right corner of any matcotools An offer is made only by Franchise Disclosure Document (FDD). You can then Login. We suggest you refer to the manufacturer's instructions when provided. Items marked as non-refundable cannot be returned for refund but can be exchanged if defective. Our operators are on-call Monday-Friday 8:00AM-6:30PM EST. Once registered and logged in, returns can be processed and a Return Good's Authorization (RGA) can be accessed through the Your Account link in the upper right corner of any matcotools.com page. You can then Login. It is for information purposes only. When properly used and conscientiously maintained, Matco tools can provide you their full lifetime of reliable service. MATCO also reserves the right to discontinue the availability of any products at such time as such action is considered necessary. Credit for original order amount (less original shipping costs) will be applied to customer's credit card. Use these links to learn more about Matco Tools warranty information: Any tool or part branded with the Matco Tools (MATCO) name is warranted against defects in materials and workmanship. Any such alteration must be in writing and signed by such officer. Note: Some states do not allow the exclusion or limitation of incidental or consequential damages. Minnesota state franchise registration number F-2705. Once registered and logged in, returns can be processed through the Your Account link in the upper right corner of any matcotools.com page. To return a product through matcotools.com you must first Register as a user. Right now - for our Internet customers* only (*excludes Commercial accounts) - Matco offers a 30-day return on most products. When subjected to intentional physical misuse and abuse, even Matco tools can break or fail prematurely. *Excludes orders over 150 lbs.This information is not intended as an offer to sell, or the solicitation of an offer to buy, a franchise. Return Policy * 30-Day Risk FREE return for refund or replacement If you are not 100% satisfied with your returnable items, return the product for a refund. Customers are instructed to contact customer service for instructions. No Matco employee, distributor or other person, other than an authorized officer of Matco, may extend the Matco Warranty. We have provided various safety tips and proper tool usage tips throughout our on-line catalog. Any tool or part branded with the Matco Tools (MATCO) name is warranted against defects in materials and workmanship. 2020 Matco Tools Corporation. Customer pays return shipping cost to Distribution Center. Please be sure to include your name and address with the tool or part, and describe the nature of the problem. Matco pays return shipping costs. The Matco Warranty confers specific legal rights. A Material Return Authorization (MRA) is required for the return contact Mac Tools at 800.MACTOOLS Product must be received with all included parts and manuals Upon receipt, credit will be applied to the original credit card Or, email us anytime and we'll get back to you by the next business day. However, this is not to say that our tools are indestructible. Minnesota state franchise registration number F-2705. Currently, the following states regulate the offer and sale of franchises: California, Hawaii, Illinois, Indiana, Maryland, Michigan, Minnesota, New York, North Dakota, Oregon, Rhode Island, South Dakota, Virginia, Washington, and Wisconsin. Matco will ship correct product upon notification by customer. The limited warranty provision with respect to each such product shall be the limited warranty designated in this warranty code agreement and may be amended by Matco from time to time in its sole discretion. Any products returned must have an RGA number. Matco specifically reserves the right to make these changes without incurring any obligation or incorporating such changes or updates in tools or parts previously distributed. If you are not fully satisfied within 30 days, return the product for a refund as long as product is marked eligible for return. Return Policy * 30-Day Risk FREE return for refund or replacement If you are not 100% satisfied with your returnable items, return the product for a refund. Your Matco experience--whether on the Internet or through our traditional channels--will be second to none. It is for information purposes only. Matco Tools and our Matco Distributors recognize that the warranty coverage which we offer on our tools and equipment has a significant influence on your decision to purchase and use Matco products. If you are a resident of, or wish to acquire a franchise for a [Matco Tools distributorship] to be located in, one of these states or a country whose laws regulate the offer and sale of franchises, we will not offer you a franchise unless and until we have complied with applicable pre-sale registration and disclosure requirements in your jurisdiction. If you are a resident of, or wish to acquire a franchise for a [Matco Tools distributorship] to be located in, one of these states or a country whose laws regulate the offer and sale of franchises, we will not offer you a franchise unless and until we have complied with applicable pre-sale registration and disclosure requirements in your jurisdiction. 30 day return policy for a full refund regarding purchases made on mactools.com (excludes National Accounts). Product Changes: Matco reserves the right to make changes in design, appearance and construction of any and all products listed herein without incurring any obligation in making such changes in products previously sold or transferred. When a product is discontinued or no replacement is available, Matco will issue a coupon for value of discontinued product at time of sale. Matco will not allow him to return the box, so we are now paying the price of a used car for a tool box. The Matco distributor had him sign the touchscreen without showing him that there would be a significant charge for financing. If you have questions, comments, or concerns, please contact us. Follow procedures for products shipped in error (see above). Matco pays shipping costs. We also recognize that the intentional misuse and abuse of hand tools continues to be a common concern to us all. Your Matco experience--whether on the Internet or through our traditional channels--will be second to none. Matco, or one of its authorized representatives, will, at Matco's option, repair, or replace, any tool or part bearing the MATCO name, without charge, if the defective or malfunctioning tool or part is returned to Matco or one of its authorized representatives. All Rights Reserved. The Matco Warranty is in lieu of all other warranties, expressed or implied, including any warranty of merchantability or fitness for a particular purpose, and sets forth the sole and exclusive remedy in contract, tort, strict liability, or otherwise. Explore Matco Tools' automotive tools and tool storage products and find out more about our business franchise opportunities. All products sold by Matco to its Distributors are assigned a warranty code in the Matco Price List. It is for information purposes only. If you are a resident of, or wish to acquire a franchise for a [Matco Tools distributorship] to be located in, one of these states or a country whose laws regulate the offer and sale of franchises, we will not offer you a franchise unless and until we have complied with applicable pre-sale registration and disclosure requirements in your jurisdiction. Matco Tools offers the best customer care in the industry. Matco shall have no obligation pursuant to the Matco Warranty with respect to any tools or parts which in Matco's sole judgement have been altered damaged, misused, abused, badly worn, lost or improperly maintained. You can then Login. Matco will ship replacement product (or similar product) to customer at no charge. Currently, the following states regulate the offer and sale of franchises: California, Hawaii, Illinois, Indiana, Maryland, Michigan, Minnesota, New York, North Dakota, Oregon, Rhode Island, South Dakota, Virginia, Washington, and Wisconsin. All products are covered under same warranty. While eminently fair by industry standards, Matco's Warranty reserves the right to exclude products which have been obviously and intentionally misused and abused. User's recommendation: Do not finance with them. 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