You do what you think is best. Mine has been working 3 weeks without a problem. Hopefully Fios One is reliable. Check your LG manual to set if your's works that way. At least the handshake issue is resolved NO THANKS TO COMCAST. Is there a KDB inquiry associated with this application? It just seems to happen. This happend all the time until I change the HDMI setting that fixed the handshake. An FCC ID is the product ID assigned by the FCC to identify wireless products in the market. Modem, Gateway user manuals, operating guides & specifications Don't give up on Comcast yet, they have been working on the problem. Related Documents. Fixed the problem on our Samsung. THEN when you turn the TV and Box back on you get a message on the TV saying That you have saved power by your box being off for for so many hours. I have found two ways to. Promising interface but the technology stinks. This has resulted in both puzzlement and anger among some Comcast subscribers, who would like this feature enabled for its designed purpose. *Please Check Individual Documents for more images. Great to hear that. I then have to manually turn off UHD on the tv for it to work. : Does short-term confidentiality apply to this application? For IPV (Internet broadband) UHD color setting is always "on" as it should be. The fix might be different for everyone, ultimately Comcast should be fixing this , not us trying work arounds. Set-top box. CONSTRUCTION PERMIT (U.S. CODE, TITLE 47, SECTION 312(a)(1)), AND/OR FORFEITURE I think the real solution is going to Fios in my area. Section 5301 of the Anti-Drug Abuse Act of 1988, 21 U.S.C. I even had a service technician come to the house and suprisingly it failed while he was here. applicable rules, and (3) compliance of the equipment with the applicable technical rules. Comcast called me yesterday and they are sending update # 13 for this problem to my box today to see if it corrects the problem, so far all previous updates have not worked. SO FAR I have not had the problem since I tried your suggestio to turn off the UHD setting to the HDMI port that the X1 box is connected to. Prior to that I had to restart the X1 every 2/3 days to get a picture on the TV. But in none of those threads does there appear to be a resolution, so I am going to try to bring up the question/problem again. Yes I too have had this problem since getting the 4k box. So if you have anything programmed to record in the middle of the night it should work sionce its all cloud based, I never did try it. See 47 CFR 1.2002(b) for the But now the box light NEVER goes off (sleep mode) eventhough its set for power savings. A possible exception might be if your television just received a "Update", or if you selected a "Reset to factory default settings. Our light never goes off. Likewise, while 4K content on Ultra HD Blu-ray discand via streaming services such as Amazon, Netflix, Vudu, and others has increased steadily, 4K TV broadcasting is still a ways away. With the inevitable march of technology, the 4K offerings from Comcast's Xfinity cable service for your 4K Ultra HD TV continue to increase, and they're available in all markets where Comcast has a license to operate. End-users and installers must be provided with antenna installation and transmitter operating conditions for satisfying RF exposure compliance. If you have Enter any text that you would like to appear at the bottom of the Grant of Equipment Authorization: Power listed is conducted. Modem, Gateway user manuals, operating guides & specifications Did you try what jmg1951 suggested. Set cable box to power down when TV is off. Ever since 4K Ultra HD TVs were introduced, availability and sales have increased steadily, with a corresponding trend toward affordable pricing. (para phrase). DirecTV 4K Ultra HD TV Channels - What You Need to Know, How to Use a Blu-ray Disc Player With a 720p TV, Home Theater System Planning - What You Need To Know. So everything's been working finefor about 2 weeks-hope it won't recur after I send this message! Xfninity was out a few times . Sometimes I go a week without issue and now its every day. 5301 (Anti-Drug Abuse) Certification statement has been provided by the applicant. Ill update again in a few days. jmg1951 had said that the UHD setting is not needed for the X1 box which proved to be correct in my case. Had 7 good days then it happened again. Document Includes User Manual Users Manual. And also we are getting what I call jerky pictures. Had a tech out and he changed the X1 Box. : If so, specify the short-term confidentiality release date (MM/DD/YYYY format): Is this application for software defined/cognitive radio authorization? Motion slows for a split second just enough to be annoying. Do Cable Subscribers Always Need a Cable Box? Glad its working for you so far. Although sets are plentiful and affordable, the pace of 4K content delivery for viewing has lagged behind demand. My 2014 Vizio P is affected with the same problems as above. Comcast send updates to the box at night when not being used, maybe its something they are doing. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? Authorizing an agent to sign this application, is done solely at the applicant's discretion; I have found two ways to temporarily get the picture back - 1) If I power off the box and then turn it back on, I get a picture or 2) sometimes (rarely) if I unplug just the HDMI cable and plug it back in the picture and sound come back. To view 4K via Comcast, you have to line up a few things first: Once you have committed to subscribing to Xfinity and renting the box, you will have the ability to access 4K content offered by Comcast from two content sources: The XG1v4 is not available for self-installation; an installer housecall is required. Set the grant of this application to be deferred to a specified date: Is there an equipment authorization waiver associated with this application? the equipment identified hereon for use under the Commission's Rules and Regulations listed below. I have been having this problem for months and tried everything people on this forum suggested. (NOTE: This text will appear below the equipment class on the grant): EQUIPMENT AUTHORIZATION is hereby issued to the named GRANTEE, and is VALID ONLY for Well that is contray what the information says right under where you turn power savings on/off as well as contrary to what I have experienced Anyway he changed the X1 box. Set-top box Users Manual details for FCC ID ACQ-XG1V4 made by ARRIS Group, Inc.. Very annoying and I've found only power cycle fixes. Ill let you know. I did have to spend over an hour explaining the same situation to 2 different tech support staffers and the onsite tech. I have switched HDMI cords which has not fixed the problem. That is turning offf the UHD on HDMI connected to the X1 Box. There's been maybe five forums here about this since the issue started but comcast closes them all with someone claiming a resolution at the end which does not work. They were convinced this will work with my Samsung TV. The first night it went to sleep after that it now never goes to sleep mode. In our case, for awhile, the DVR box was actually ok (i.e., TV worked fine) but the issue shifted to our two other boxes with two different issues every morning. The simplist workaround is to change the TV HDMI input to any other port and then back to the HDMI port the set top box is connected. Today after a week or two since tech was here back to black screen. The FCC chooses 3 or 5 character "Grantee" codes to identify the business that created the product. Hoping a fix comes soon otherwise I am swapping this out to older box as there really is no benefit to the 4k box vs 1080p. These letters are chosen by the applicant. I sure hope that works. ARRIS Group, . I just changed and will see what happens. EDIT: that X1 TV Box Comparison page has now been updated to label this as the "XG1v4" there: Re: [X1-X2] New ARRIS XG4 DVR I have therefore UHD is off to all HDMIs . Why dont you just downgrade your box to the older one you had before till they fix the problem with the 4K box. On my 2015 3D UHD Samsung TV the UHD color setting can be set "on" or "off" for each individual HDMI port. That's when Comcast will be able to offer 4k content. It's annoying! Frustrated. But I need Comcast to take back X1 Pods. How archaic are cable boxes anyway in this day and age. I've been helping them test the new updates to see if there are any changes. Im over it. Anyone know how to solve the issue of the box never going to power savings eventhough the power savings is turned on? The issue is NOT brand of TV related I dont think. Tried two different boxes and had Comcast try persistently to send a tech out to look at the issue which I refused as we all know it's nothing to do with anything but the box. Back to regular TV, it will lose signal and arris xg1v4 manual black people having the black.. To Comcast it does not go on till I hit the remote turning on in the morning every 2/3.! It is Nation wide issue with the non-existance of any Comcast 4K material ) necessary you The product model, but 4K over cable is almost non-existent to change the HDMI has been working on. Be able to get Comcast to say they are not addressing the but. 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