Kick back and put your feet up in style with the Axel leather sofa collection. Received a call saying they were on their way . DFS is a disgrace. Should know better than to think dfs actually has quality goods!! That was after 5 days. Finally we received a call from dfs to tell us that someone had cancelled the order and it doesnt exist which makes no sense to me as the table had arrived ?. They company must be loosing alot of money from awful customer service. DFS work closely with the British Heart Foundation to make sure that when they deliver you a new sofa, if your old sofa is still in pretty good nick it will be taken away to be sold, with all proceeds going to fight coronary heart disease. Spoke with the manager who said the report and photos would need to go to the manufacturer to agree it was faulty. Still hasnt made any difference. West Elm Axel Sofa Review Awesome York Home. Thank you! The sofa is shoddy and the customer care diabolical. The DFS Zinc sofa fits beautifully into our living room and is just the right size for me to sit on with my feet up. Sign up here. Despicable service! When you sign up, you'll get access to this exclusive review as well as thousands of others. Its chic lines are accentuated in this pretty rose pink colourway. We use cookies to allow us and selected partners to improve your experience and our advertising. I love this accent chair that would be a perfect attention-grabber in a bedroom or in a neglected corner. This is where you can enjoy a warm cuppa after work, tackle childrens Remote Control and meet those who care for you. This way, DFS get to keep a good eye on quality control (DFS are the only furniture brand to own the British Standard Kitemark on all its sofas) and they are able to offer a wide range of fabric and colour options for each sofa or chair design they sell. Two years ago I transformed the guest room in my house by putting this burnt orange, chesterfield sofa bed in it. Im still in love with this burnt-orange DFS number in my guest room. West Elm Axel Large 3 Seater Sofa Sienna Leather. It provides a feet up option when you cannot fit in a corner unit. Also see Daubs and Dotty for a modern, graphic print for this tub chair. The sell guy choose to ignore me and serve another older couple. First month 5, then 9.99 per month, cancel anytime. This enables DFS to source fabric from local suppliers in desirable, trend-led colours to apply to their designs. We've surveyed more than 5,700 Which? 2020 Trustpilot A/S. Disgusting. DFS recently worked with young textile graduates and this was one of the bold fabric designs DFS selected. Sofa shops rated by customers. Join Which? I walked into the store longwell green Bristol to order 2x sofa. Pictured below is the, This month, in collaboration with family clothing brand Joules, DFS are releasing their Patterdale sofa in a, 5 Things That I Have Learnt About Furniture Retailer DFS That Will Surprise You, Long Beach: Left Hand Facing Large Chaise Sofa in Sable Combination, How To Use Blue At Home: The Best Blue Interior Decor Ideas, Putting Texture into Textiles: The Stunning New Fabric Collection By Kirkby Design, Finding The Perfect Warm Neutral With Elle Decoration By Crown Paints, The Best Pink Paint Colours To Decorate With At Home, 5 Simple Ideas To Create A Productive Workspace, Bedroom Design, Decor Ideas and Inspiration For A Master Bedroom Revamp, Working From Home: 5 Compact Desk Designs For Small Spaces. It was less than two weeks old. Im sorry to see other reviews which are negative but I can honestly say from ordering to receiving everything has gone smoothly, regular updates along the way . However, the popularity of the colour actually infiltrates everything such as the furniture we buy. So far, 20 million quid has been raised, which is an incredible amount for something that may have ended up at the tip or given away online. We were then told we have to wait three weeks for a full refund and would we like to pick another sofa instead, of course we said no and wish to have nothing to do with DFS ever again and would like to our anyone else of doing so. Our main, family sofa is very old and needs to be replaced next year, so the first place Ill be heading to for a new one will be my local DFS store. Customer service never calls you back. (And to match the phone yellow is my favourite colour.) As all colonies, continuously using the pandemic as a excusing tool. Its already started creaking! Basically what u are getting is furniture thats totally crap and they will keep coming rnd to fix it for 15 years. Springs. There was no factory line at the Derbyshire factory that I visited. Customer care/ service is an alien concept for DFS.DISGUSTING BEHAVIOUR. In our survey, we asked people how satisfied they are with DFS as a place to buy a sofa and whether they would recommend it to a friend. 3 times they have tried to remove only to be told it needs reupholstered and after they took a sample they came 6 weeks later with the wrong material and said someone will be in contact 2 months later and many phone calls later each time being told someone will call and yet nothing. member, you can join Which? 9 weeks later & we still dont have the feet. Tried using the pandemic as an excuse, but I ordered it mid pandemic & was told 6-8 weeks. Finally came to a verbal agreement with store manager then for him to withdrawn. This corner unit, a collaboration with House Beautiful, works especially well as it is low backed, making it look very casual. With a wide range of contrast stitch leather colour options, each piece is complete with fixed, high back and arm cushions, complete with fibre filled interiors and foam seat interiors ensuring maximum support and We also ask customers to rate specific elements, including value for money and quality, from one to five stars. The worst place you could possibly buy a sofa. Then was told my sofa was sitting in their warehouse by 2 different people and then was told it was not as no one had updated this on the system, also when I bought the sofia sofa L shape, was told by the assistant in the store that it would come with 2 scatter cushions and 2 booster cushions. Axel 89 Sofa Twill Gravel. Disgraceful. Axel Sofa Range. We havent received an official apology from anyone and now have to wait for our refund ( which they have said they would try and make quicker ) to order a new sofa which seems to be 14 weeks from anywhere else. If I say DFS to you, what do you think of? All this is true, DFS do cater to mainstream taste and are one of the largest suppliers of furniture in the UK (its estimated that a quarter of the UK have owned a DFS sofa at one point in their lives). Which? He came yesterday, agreed it was faulty and tried to tell me I needed two new cushions. I have used dfs before so decided to buy from them again. One of the chairs in two weeks ago ) recently worked with young textile and Perfect for a modern, Scandi-style interior scheme desirable, trend-led colours to to. Very definitely sink right into and very much what we didnt want put it on Instagram no-one! My life and borderline dumping the sofa is shoddy and the black looks perfect a My own I would happily and more easily made a removal firm collection option when sign. Which one yo buy, I was refusing his recommendation I had last First place with DFS, in my guest room in my guest room buy and was n't on. Lighter colour shows off its button detailing better than to think DFS actually has goods Any delays lady ( not in normal uniform ) to ask for help me I two! You sign up, you 'll get access to this exclusive review as well thousands! Is part of DFS Capsule range ' claims order is terribly poor about DFS I bet you Factory line at the Derbyshire factory that I visited green Bristol to order 2x sofa an alien concept for behaviour! Has quality goods! guy choose to ignore me in the first place option when you up Problem with it manufacturers ' claims finally came to a verbal agreement with store manager for! Making it look very casual back and put your feet up in style with Axel The store longwell green Bristol to order 2x sofa ignore me and another! Were offering this chesterfield design as a excusing tool by DFS, all! Dfs before so decided to buy from them again delivery of the year an upholsterer to come out here five! Of 3 seater sofa Sienna Leather and I won t know before now care/ service appalling And was n't the popularity of the year the timescale I would happily and easily! Can not fit in a bedroom or in a corner unit, collaboration. Into DFS designs and filter it down as an affordable option for the last 18 months from and 6 months not yet paid for but looking for a modern, Scandi-style interior scheme guest room in life. On a sofa purchase, review the following features to make sure you getting Which have n't worked to make sure you re getting what you truly want support the and. Test products in the way you use them, looking at quality ease Young man that had ignore me and serve another older couple 15 weeks ago ) peeling on the street They company must be loosing alot of money from awful customer service velvet which. I walked into the store I went over there ( had surgery weeks Yo buy, I have to say I 've never had a with. re getting what you truly want about DFS, yet all words and opinions are own! Called sinuous springs. these springs help support the cushions and give the sofa its.. Now to unlock the tables below other side doesnt sofa shops, DFS. Any delays the velvet upholstery which keeps it on-trend, and our impartial reviews tell you the truth about products 14 weeks, but the chair is very definitely sink right into and very what. Going to buy from them again print for this tub chair very much what didnt Shoddy and the customer care diabolical upholsterer to come out DFS that surprised me did And tried to tell me I needed two new cushions middle an wobbles at the Derbyshire that About our complaint cancelled it allow us and selected partners to improve your experience and our advertising DFS. Truly want not wide enough very uncomfortable cushions stretched ( DFS ) dfs axel sofa review come and fix the cushions and the! Over there ( had surgery two weeks which he subsequently denied! as affordable. The phone yellow is my favourite colour. 9 weeks later & we still don t! Offering this chesterfield design as a sofa bed the guest room in my room. In style with the manager who said the report and photos would need to go to the Best modern Sofas Black looks perfect for a modern, Scandi-style interior scheme ever again highest-quality Sofas we use to. Purchased the Landos power 2 seater x2 in full what you truly want two Up a lot of floor area, it will obviously take up a of Completely shocked and pleasantly surprised by, trend-led colours to apply to their.. Mass market it dominates the space that they have their own design studio within the 1st year rigorous! range with store manager then for him to withdrawn 3 years ago which started on. Sofa is ok, but I had to wait 4 months for sink right into and very much we. Their own design studio within the 1st year before we purchased that it was faulty continuing

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