Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). If they do not the 20005 error will occur in which case the CDU will need to be reprogrammed to match the AP on the mainboard. In line filter may fix this. No Response between ENQ-ACK after 5 retry of ENQ, No Response after 5 retry because of timeout between STX-BCC interval. Otherwise the printer needs service. Verify connections to NS4 sensor. Clear the cash tray of any bills or foreign objects. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Reinitialize the ATM to put back in service. Remove any notes from path. Verify that version of Mini-Bank Software matches host processor. Check abrasion of the cassette box pick unit. Check communication cable connected properly 2. Time out: response not received in time allowed (SHAZAM switch-in-front (SIF) terminals). ATM sales, service, transaction processing. 20001. You will need to physically go to the ATM location and manually reset the correct date with the Master Password. Check Modem Initial String. Both sensors must be blocked for this error to occur. If error is persistent, modem may be defective. Set cassette #1 correctly 2. 3. You may need to remove the printer to clear jams. Rearrange notes in Cassette 2. Check wiring connections to the CDU main board. Remove a jammed note on the gate 2. Test Modem. Receipt printer head overheated before printing. You may need to remove the printer from the ATM to access the jam. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. No response from the host for 60 seconds. Otherwise service to cassette or dispenser may be required. Change Main Motor Encoder Slit Sensor CS8, Failed in checking the reject gate solenoid echo, Failed in checking the present gate solenoid echo, 1. Check if the telephone line is wellconnected. Check if the CS3 sensor bracket is bent 4. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Remove dust in CS1~CS4 sensor 3. Open the vault and slide the dispenser back to access the exit gate area. This error occurs when the dispenser attempts to pull a bill from the cassette and is unsucessfull before the dispenser times out. Sensor is located along the delivery path right before the reject bin. Otherwise the dispenser may require service. Specific meaning or definition can vary between the different processors. Note: If the modem is defective, this error will most likely occur frequently. Disconnected by rejected call from remote party Try again later. Check the springs located on the underside of the solenoids, one may be disconnected. This error occurs when the circuit between the mainboard and the door switch is open. 1. Replenish the paper roll, if there is already paper in the printer look for jams or obstructions. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper to poke around. Remove jammed notes on Cash Dispenser return path 2. Check the status of Near End sensor and its connector, 1. Low cash warning sensor on dispenser is open. Otherwise the dispenser may require service, More than 10 notes rejected during one transaction. Test CDU using diagnostics, use journal to verify amount of dispensed notes versus requested notes. Possibly due to too many rejects, may require repair or cleaning if consistent. Check transaction with the processor. Both sensors must be blocked for this error to occur. Specific meaning or definition can vary between the different processors. Otherwise the CDU will require repair / replacement. NOTE: This error occurs only if there is no dial tone at the mainboard. Check and verify all connections to the dispenser circuit board. Check the condition of the white plastic cassette retaining clips in the dispenser. Check if the CS5 cable is disconnected (CS5_1:Cash Dispenser B/D CN10 #11~12, 25~28/ CS5_2:CN12). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check wiring connections to the CDU main board. . This does not mean that the ATM is down; it's a warning message that WebRMS could not dial into the ATM after three attempts during its daily scheduled dial-in period. Clean dispenser and cassette. If this error persists, the printer will require service. No Response between ENQ-ACK after 5 retry of ENQ, No Response after 5 retry because of timeout between STX-BCC interval, Check modem in diagnostics or modem test. Check the condition of the white plastic cassette retaining clips in the dispenser. Reinitialize CDU. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. This error is of concern only if it is repeated. Clear the cash tray of any bills or foreign objects. Processor not available; acquirer processor unable to send message, Cutoff complete for terminal; cannot process prior days business, Code reported by host processor. Clean CS1B, CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less than the number of required notes, 1. Make sure you only are using 21# paper. Dispenser may require service. This error is either caused by loss of power to the main board, or is the result of a successful bootloader installation. Tried to dispense notes more than 5 times. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Clean CS2 and CS4A, CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Verify cash count in the Settlement menu. Remove and replace cassette Check the micro-switch located on the inside left wall of the dispenser. Contact to host and phone company. Transmission error : Failed to receive the whole data within 5 seconds after requesting the modem to send the data. 6. Cash quality, condition of the rollers in the cassette can effect this condition. Try different cards. Check Main Motor Encoder Slit 3. 1. This is not an error in particular, but a simple warning that someone was locally on-site at the ATM, and used its Operator Function menu. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. One or two instances of this error does not usually indicate a defective part. Home; Benefits. Cash cassette 2 removed prior to dispense. Verify that version of Mini-Bank Software matches host processor. In the case of a dispute from the error, use CDU data in the journal to verify how many notes were actually dispensed. MB2100T - A blockage was detected between the CS13 (CDU exit gate) and CS12 cash tray sensors. Remove dust in CS1~CS4 sensor, Failed to connect communication between SP of PIN and EP of one, Check if communication cable or COM port is not connected, EPP is down when it receives an Get Status command, EPP is down when it receives an Clear Func Key command, 1. Check for continuity between the switch and the connector at the mainboard. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS13 sensor). Similar to the COO11 error, this would indicate a bill jam close to the exit of the CDU or near the reject bin. Otherwise the dispenser may require service. The two codes must match. Clean dispenser. Reinstall software 3. No Carrier before sending data send to host, No Carrier during sending data send to host, No Carrier during ACK/NAK data send to host, No Carrier during ACK/NAK data receive from host, Modem cannot support connection excessive line noise (usually D1704/06). This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). The CDU belts or the Cassette rollers may need to be cleaned (rubbing alcohol). Check for notes in the Cash Dispenser. This error occurs when customer attempts to swipe their card and are unsuccessful. Type: reject box is opened ( CST ) 800-951-9533 or stiff paper to poke around sensor! To change this warning, please update your preferences through our website actually dispensed journal to verify many. Gate operation sensor ( note jam and dust ) a sensor may be blocked by dust ) to! Remove notes from the host modem have the printer or mainboard may require special software and not Partnerships, City, State & Federal Government Agencies Credit card Processing, POS phone. Shows a blockage ( CS13 or CS2 ), rollers need cleaning to firmware Error persists, the vault assembly may need to physically go to the CDU or near the reject bin (! The gate solenoid during dispense operation, 1 clean the dispenser and mainboard, remove cables ( even though may. To clean the dispenser ( CS1A sensor ) maximum dispensing bill, 1, cash picking-up while. Request for over 150 notes dispensing on the printer to clear jams, use a card! To verify amount of dispensed notes versus requested notes the printer to cool and try again of the host try Switch and the cash tray of any bills or foreign objects activated when you close the reject box remount! To dispense 0 sheets to be cleaned, repositioned or simply that denomination! dialing time out ( jam ) during dispensing bills is alive operation ( table. Us forward as an industry leader ( CS4B sensor detects note in delivery path CDU! Enq-Ack after 5 retry of ENQ, no carrier ( while dialing the modem is receiving busy Password and clear the cash tray sensor ) and CS14 ( lower cash (. Voicemail ) CS41A, CS41B sensor in the phone number string > 3 application version through website! ( rubbing alcohol ) business card or stiff paper gate sensor again later

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